What if I want to see a sample?
Please call us at toll free at 1-866-646-8269. Samples are available for a small fee.

Which credit cards do you take?
We take Mastercard, Visa, Discover and American Express. Your credit card payment will show up as “Mazelmints” on your statement.

How long does it take to get a custom order shipped out?
It will depend on how quickly you respond to the emails we will send to you. We send out a color proof for all custom orders. The more changes requested, the longer it will take. Average time for a custom order is 2-3 wks.

What is the shelf life of your products?
Shelf life for candy mints is approximately one year. Breath Mints have a much longer shelf life. Dark Chocolate is 18 months, and Milk Chocolate 12 months.

What if I need to change the color of one of the designs? Is there a custom charge for that?
If slight changes are needed like wording or text color, we will try to accommodate every order without charging a set-up fee. We recommend you request a proof ($12.50 charge) or else we will not be responsible if you are not happy with the design.

What if I do not like the design that was designed for me?
You will be able to cancel your order after the design is made, however you will forfeit your design charge.

How is the design applied?
The designs are applied with high quaility product labels custom cut and are digitally printed.

What if I need a color to match our color theme?
If you need an exact color, then you will need to mail us a color swatch.

How does the product get shipped?
We usually use UPS.

Is there any time that you can't ship because of weather?
Weather will not have an effect on our mint and candy products. Chocolate bars will be affected in hot weather. We ship Chocolate Bars with an ice pack but cannot travel for more than 2 days. If you are in 2 day ship zone, you will not need extra shipping fees, otherwise, you must select 2 day shipping via UPS. We also offer wrappers only.

How long does it take to get my order?
We ship our orders out in 10 buisness days. Credit card discrepencies will hold up your order.

Once the product is shipped, how long will it take to reach me?
See map:

If you want faster service, then please select that option in the shopping cart.

What if I need the order shipped faster?
This is usually no problem. If you want your order expedited out of our plant within 5 business days, there is a $10.00 charge. We also offer next day (before 2:00 EST) for a $20.00 charge. Please inquire.

What if my package does not arrive in time for my event due to a UPS delay? (due to weather, or other unforseen problems?)
We are not responsible for UPS delays. Please allow extra time to avoid these problems.

Do you sell to wholesale customers?
Yes, we do sell wholesale. You must complete our wholesale application along with your retail sale license and trade references. To download click on the link at the top of this page.

Can I put our company logo on the tins and is there an additional charge for that?
Yes, we can do any type of logo as long as it is sent to us in a good resolution. If you only want your logo printed and need simple text to go with it, there is no charge. If you need your logo and a special tin designed, there will be a $40.00 design fee (this includes a proof).

Where do I send my image if I order a photo tin?
Send your images to info@themintbox.com. Images MUST be .JPG or .TIFF, 150 DPI, and approximately 4" on the shortest side.

Will you scan my picture for me?
Yes, there is a $10 charge for scanning. We will return your picture with your order.

Can I see my tin before you ship it?
We can send you an email proof. The charge for this $12.50. Please see our services page to pick this option.

Can I return the tins if I just don't like them?
Since all our products are personalized for you, we can not take orders back. If the error was made on our part, we will fix the problem for you. Please call us. If you just do not like the design you ordered, we can offer new labels for a small fee if you want to change your design after you get them. .40 for Palm tins and .50 for large. In most cases you will be able to put the new labels over the old ones.

What if I make a mistake when typing my personalized information?
We try to pick up obvious errors, and will attempt to contact you, but cannot be responsible for typing errors. When placing your order in the shopping cart, you will receive an email confirmation. Please check this email carefully and call us if there is a problem right away!

Do the tins come with ingredient labels?
Yes, if you order your tins filled with candy, they have an ingredient listing.

Do the tins come sealed?
Yes. Each tin is shrink wrapped around the edges.

If I order the placecard tins, what type of pen can I use to put the names on the tins?
With every order, we provide a color coordinated marker for you to use.

What if I make a mistake when I write my guest names on the tins?
We know that this is a concern so we send extra labels with every order.

What is your Kosher certification and is this indicated on the tins?
Our Kosher certification comes from Star-K. Candy products (except chocolate bars) are Parve. Chocolate bars are dairy. Kosher certification is available upon request.