Frequently Asked Questions

Q. Which credit cards does The MintBox accept?

A. We accept Mastercard, Visa, Discover and American Express.  Your credit card will be charged for the total value of your order including freight upon shipping your order.

Q. What is the processing time?

A. Orders will ship in 7-10 business days, from art approval.  Rush service is available.

Q. What is the shelf life of your products?

A. Shelf life for candy mints is over 24 months. Chocolate is 18 months.

Q. How is the design applied?

A. The designs are applied with high quality product labels, custom cut, and digitally printed.

Q. How does the product get shipped?

A. A majority of our packages will ship via USPS (2-6 days).  Larger orders will ship Fedex.

$4.95 Shipping, Free on orders $75+

Q. What is your hot weather shipping policy for Chocolate products?

A. While we ship year round, during the warm months and warm weather locations, we strongly suggest that the shipping time is no more than 2 days.  We also recommend shipping in a cooler box with ice.  There is an additional charge per shipping box, which includes the cooler bag and ice packs.  NOTE:  WE CANNOT BE RESPONSIBLE FOR MELTED PRODUCTS!!

Q. How long does it take to receive my order?

A. All orders ship in 7-10 business days. We ship from Carmel, IN 46032.  Expedited shipping services are available.

Q. What if I need the order shipped faster?

A.  Rush service is available.  For 2 business day production there is a $15.00 charge. We also offer next day (before 2:00 EST) for a $30.00 charge. Please inquire.

Q. What if my package does not arrive in time for my event due to a transit delay? (weather delays, holidays, or other unforeseen problems)

A. We are not responsible for carrier delays.  We suggest ordering early to avoid these rare delays.

Q. Do you sell to wholesale customers?

A. Yes, we do. Please contact us for more information.

Q. Can I put a custom logo or design on your products and is there an additional charge?

A. Yes, we can decorate with any logo or image (as long as you have permission to use it). There is no charge for logo or image with a basic type set.  If you need your logo and a special tin designed, there will be a $40/hr design fee, which includes a proof and 1 design change.

Q. Where do I send my image if I order a photo tin?

A. Submit artwork to info@themintbox.com and reference your order number.  All artwork must be 300 dpi and 4” on the shortest dimension.  Illustrator file formats are preferred.  Tiff, jpg, eps and pdf are also acceptable.

Q. Can you scan my picture for me?

A. Sorry, we are not able to offer this service.

Q. Can I receive an email proof before processing my order?

A. Yes, there is a $10.00 proof charge.  Select this option at checkout.

Q. Can I return the tins if I just don't like them?

A. Since all orders are made to order and the nature of the products, we are unable to accept any returns.  If we have sent you the wrong item or the item is damaged, please contact us within 5 days or receipt for a replacement or credit, at company’s discretion.  If you do not like the design you ordered, we can offer replacement labels that you will be able to put the new labels over the old ones.  Please contact us for assistance.

Q. What if I make a mistake when typing my personalized information?

A. We try to pick up obvious errors, and will attempt to contact you, but cannot be responsible for typing errors. When placing your order in the shopping cart, please review carefully before submitting.

Q. Do the tins come sealed?

A. Yes. Each tin is shrink wrapped around the edges.

Q. Is the candy and your facility Kosher certified?

A. Yes, most of our candy products are Kosher and our facility is certified.  Most products are Parve, with the exception of the chocolate.  Kosher certification is available upon request.  Please let us know if you have a specific question about a candy product.

Copyright © 2014 The MintBox™ - Div. of DSH Indiana, Inc.
All rights reserved. Images and designs are the property of The MintBox and are not to be used without written permission.